Direct Line Rental

Application and Registration

1. The existing service provider for the telephone direct line is HKT.

2. Departments that intend to install a new HKT telephone direct line should send an application to HKT directly by email to  irene.fc.lau@pccw.com and copy to telephone@cuhk.edu.hk.

3. In your email application, please state

   • Location of direct telephone line;
   • Type of service required (i.e. Telephone Direct Line Rental);
   • Office contact person and his/her contact number and email;
   • Prefix for the charging cost center or project code.

For example:

• HKT requires 5 working days to process each application. Once the installation has been completed, HKT will send a notification of the new direct telephone number and the effective date of the new telephone direct line rental to the contact person. The contact person should then inform ITU at once at telephone@cuhk.edu.hk.

Rental Bill Handling

No individual bill will be sent to relevant Department as the consolidated bill will be sent to ITU for settlement. ITU will then charge telephone rental to the above-mentioned cost center/project code according to the prefix stated in the email application.

Change / Cancellation of telephone line

• If departments intend to change the charging cost centre/ project code, please send an email stating the new cost center/project code to be charged and the effective date of the change to telephone@cuhk.edu.hk for processing.
• If departments intend to cancel the rental of their telephone line, please send a notification of cancellation stating the relevant telephone number and the effective date of cancellation to HKT directly by email to irene.fc.lau@pccw.com and copy to telephone@cuhk.edu.hk for processing.

Contact

For any enquiries, please contact: